Last week we came home from a weekend away to find one of our beautiful trees had fallen onto our house. All and all, the damage was not that bad, but it does require a decent section of my roof being replaced by a Roofer NJ. The damage is more than we’d like to shell out from our savings account, so this requires our first homeowners claim.

You really do not know how good your insurance company is until you have a claim. We all try to find the best rates we can for insurance since it is such a large line item in our budgets, but the true test of the value is when you need to use the insurance coverage. It’s like hiring a plumber—you might not think much about it until you have a leaky pipe, and then you realize the importance of having a reliable professional on call.

When I worked as a liability claims adjusters years ago it was with Farmers. Our homeowners insurance is still with them. I was so happy to find when I filed the claim last week that the high service I was expected to provide when I worked there was still a standard.

Within 10 minutes of filing the claim we received a call from the property claims adjuster. He checked in with us twice to answer all of our questions and provide referrals before coming out to view the damage a couple of days later. My agent also called me the next day to check in on how we were doing and make sure the adjuster was taking care of us.

There have been several advances in technology since I worked at Farmers over a decade ago. I can now view my claim online and they wired me the money from the claim, which showed up the next day in our account.

Now to see how it goes finding a contractor to do the work timely because I am really sick of having this tree in my yard.